Volunteer Income Tax Assistance


Community Action Program, Inc. of Western Indiana is a VOLUNTEER INCOME TAX ASSISTANCE (VITA) site.  The Volunteer Income Tax Assistance (VITA) program offers FREE tax preparation and filing assistance to eligible families or individuals, persons with disabilities, the elderly, and limited English speaking taxpayers. All returns are prepared and processed by an IRS-certified volunteer. Ask about eligibility for the Earned Income Credit, Additional Child Tax Credit and/or education credits. We are unable to process business returns.  GET YOUR ENTIRE STATE & FEDERAL TAX REFUND IN AS LITTLE AS 10-14 DAYS (no hidden fees) when you e-file and have your refund deposited into your checking or savings account.

All returns will be prepared and processed by mailing or hand delivering documents to our Central Office in Covington. Please note that our Crawfordsville location is no longer a drop-off site. We will offer a secure program for those who have computers and are able to scan documents and send them to our office once the necessary paperwork is submitted and basic information is in our system. 

The following Document Checklist, Form 14446, and Form 13614-C should be completed and submitted with all other required documentation:

Drop Off & Mail-In Cover Letter

VITA/TCE Tax Preparation Flyer

Allowable Verification of SS# and ID 

Document Checklist

Form 14446 Virtual VITA/TCE Taxpayer Consent

Form 13614-C Intake/Interview & Quality Review Sheet

Contact Alice Young at 765-793-4881, ext. 105 or email ayoung@capwi.org  for additional information and further instructions prior to mailing/dropping off documents. This will help ensure that there are no delays with preparing and/or processing your return.  

The IRS/State will not accept e-filed taxes until Friday, January 24, 2022.  Our agency will begin processing tax returns on Tuesday, February 15, 2022.

Easy! Free! Tax help you can trust!

The MyFreeTaxes Partnership provides free state and federal tax preparation and filing assistance for qualified individuals. It’s easy, safe, secure and 100 percent free.  This national campaign empowers working individuals and families with low-to-moderate income to access free tax preparation and filing assistance services online, at home, at a community center or with the help of a nonprofit partner.  MyFreeTaxes adheres to existing IRS rules and regulations.  In addition, your civil rights are protected.  MyFreeTaxes does not discriminate based on race, color, national origin (including limited English proficiency), disability, reprisal, sex, age, religion, sexual orientation or status as a parent.  Beware if there is a charge for the service.  If a charge is indicated you’re on the wrong site.

Before you visit this site and start the process you will need to gather a few items.  What you will need:

  • Social Security or Individual Identification Number (ITIN) for each family member and working adult
  • 1095-A if you received a tax credit from the healthcare.gov marketplace
  • Childcare provider name, address, and tax ID, if applicable
  • Bank routing  and account numbers for checking or savings (if you qualify for refund via secure direct deposit)
  • Last year’s return, if you have it
  • A valid email address

Visit  MyFreeTaxes to learn more.  Questions?  Call the free helpline at 1-855-698-9435

In accordance with federal law and the Department of the Treasury – Internal Revenue Service policy, discrimination against taxpayers on the basis of race, color, national origin (including limited English proficiency), disability, sex (in education programs or activities), age or reprisal is prohibited in programs and activities receiving federal financial assistance.  For more information, click here  Your Civil Rights are Protected

Online Tools

Filing and paying your taxes should be as convenient as possible. That’s why the IRS provides you with many helpful online tools, including:

  • Tax Withholding Estimator
    Estimate the amount that should be withheld from your paycheck for federal income tax purposes.
  • Where’s My Refund?
    Check the status of your refund online within 24 hours after  your e-filed return is received or 4 weeks after mailing your paper return.
  • Direct Pay
    Pay your tax bill directly from your checking or savings account or through the IRS2Go mobile app.  Both are safe and secure.

Identity Theft

  • Report suspicious emails claiming to be from the IRS.  If you receive a scam email claiming to be from the IRS, forward the email to phishing@irs.gov.
  • Stay alert and don’t fall for scam phone calls by IRS imposters claiming to be an IRS agent and threatening you with arrest or deportation if you fail to pay immediately.  Report these calls and other IRS impersonation schemes to the Treasury Inspector General for Tax Administration at 1-800-366-4484 or online at IRS Impersonation Scam Reporting.
  • The IRS doesn’t initiate contact with taxpayers by email to request personal or financial information.  This includes electronic communication, such as text messages and social media channels.
  • Be vigilant with security awareness while on your computer.  Avoid phishing and malware.  Protect your personal information.  Check out Publication 4524 today.
  • If you discover a website that claims to be the IRS but does not show the address as ‘www.irs.gov,’ forward the link to phishing@irs.gov.
  • If your SSN has been compromised and you know or suspect you are at risk for tax related identity theft, you should visit www.irs.gov/identitytheft for more information
  • The IRS is committed to working with taxpayers who are the victims of identity theft.  Visit www.irs.gov/identitytheft for additional information.

Do you like helping others?  Volunteer for VITA! 

If you’re interested in volunteering for the VITA, contact Alice Young at 765-793-4881 or email ayoung@capwi.org.  No prior experience is required.  Visit www.IRS.gov/volunteers for more information or view this handout: Volunteer for VITA.

Additional Resources:

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